Clubhouse Manager

• Manage the day-to-day operation of the clubhouse, ensuring consistently high standards of customer service, presentation, cleanliness and security.
• Lead, support and schedule clubhouse staff and volunteers, including recruitment, induction, training and performance management.
• Plan, coordinate and deliver the clubhouse events programme, including sporting, social, private and community functions.
• Develop relationships with members, customers, local organisations, suppliers and potential venue users.
• Actively promote the clubhouse and identify opportunities to increase bookings, footfall and income.
• Oversee bar, catering and hospitality operations, including stock control, purchasing, pricing and waste reduction.
• Prepare and monitor operational budgets, maintain accurate financial records and report performance to the nominated Director.
• Ensure compliance with licensing, health and safety, food hygiene, safeguarding and other relevant legal requirements.
• Manage bookings, contracts, customer enquiries and event arrangements from initial contact through to completion.
• Coordinate routine maintenance and promptly report or arrange repairs to keep the facilities safe and fit for purpose.
• Project development within the clubhouse, including proposal of project ideas to the board, submission of funding applications where necessary and project delivery management.
• Work closely with the club’s sporting sections to support fixtures, training, tournaments and other club activities.
• Regularly review customer feedback, operating practices and commercial performance to recommend and implement improvements.

• Plan staffing rotas to ensure appropriate staffing and supervision for all events and activities.
• Take responsibility for day-to-day operational decisions within agreed budgets, policies and procedures.
• Supervise, support and motivate clubhouse staff and volunteers, setting clear expectations and addressing performance or conduct issues promptly.
• Authorise routine purchases and supplier orders within agreed financial limits, ensuring value for money and accurate record-keeping.
• Maintain secure procedures for cash handling, stock control, keys, personal data and confidential club information.
• Monitor income, expenditure, bookings and operational performance, providing regular reports to the Line Manager and Board.
• Identify and manage operational risks, ensuring incidents, accidents and compliance concerns are recorded and escalated appropriately.
• Meticulous project management, ensuring that projects are delivered efficient with accurate documentation, clear communication with the board throughout and detailed reporting to all stakeholders.
• Ensure the clubhouse operates in accordance with licensing, health and safety, food hygiene, safeguarding and other relevant requirements.
• Maintain effective communication with club directors, sporting sections, members, customers, suppliers and community partners.
• Escalate significant financial, staffing, safeguarding, legal, safety or reputational matters to the Line Manager without delay.
• Lead continuous improvement by reviewing customer feedback, service standards, working practices and commercial results.
• Act as a responsible key holder and provide management cover for events and activities when required.

The successful applicant will demonstrate the following experience, knowledge, skills and personal attributes. Criteria may be assessed through the application, interview, references and, where appropriate, evidence of qualifications.

Qualifications and Training

• Essential: Good general standard of education, including confident numeracy and written communication skills.
• Essential: Willingness to complete training relevant to licensing, health and safety, food hygiene, safeguarding and first aid.
• Desirable: Personal licence holder, food safety qualification, first-aid certificate or other relevant hospitality or management qualification.

Experience

• Essential: Experience of managing day-to-day operations in hospitality, leisure, events, retail, a community venue or a comparable customer-facing environment.
• Essential: Experience of supervising, organising and motivating employees or volunteers, including rota planning and training.
• Essential: Experience of delivering high standards of customer service and resolving customer concerns professionally.
• Essential: Experience of handling budgets, cash, stock, purchasing or other routine financial controls.
• Desirable: Experience of managing licensed premises, catering operations, events or venue bookings.
• Desirable: Experience of working within a sports club, membership organisation, charity or volunteer-led setting.

Skills and Knowledge

• Essential: Strong leadership, organisation and time-management skills, with the ability to prioritise a varied workload.
• Essential: Clear and confident communication skills, with the ability to build positive relationships with directors, members, customers, staff, volunteers, suppliers and community partners.
• Essential: Commercial awareness and the ability to identify practical opportunities to increase bookings, footfall, income and customer satisfaction.
• Essential: Competence in basic financial administration, record-keeping and the use of standard digital systems for email, documents, spreadsheets and bookings.
• Essential: Practical understanding of safe working practices and the importance of licensing, food hygiene, safeguarding, data protection and security controls.
• Desirable: Knowledge of local community networks, sports-club operations, event promotion or social media marketing.

Personal Attributes

• Approachable, dependable and able to lead by example.
• Customer-focused, community-minded and committed to creating a welcoming, inclusive environment.
• Calm and decisive under pressure, with sound judgement and a practical approach to problem-solving.
• Proactive, adaptable and willing to take ownership of tasks through to completion.
• Trustworthy and discreet when handling money, personal data and confidential information.
• Committed to equality, safeguarding, health and safety, and the values and reputation of Wigton RUFC.

Practical Requirements

• Essential: Able and willing to work flexibly, including evenings, weekends and bank holidays when required by fixtures, events and business needs.
• Essential: Able to act as a responsible key holder and provide management cover for clubhouse activities.
• Essential: Willing to undertake any appropriate checks or training required for the post.
• Desirable: Access to reliable transport where needed to meet the practical requirements of the role.